Assembled vs Avaya
AssembledContact Center Workforce Management
From $25 / seat / moPublished price
AvayaContact Center Software
From $35 / seat / moPublished price
Assembled Contact Center Workforce Management Modern workforce management for support. | Avaya Contact Center Software Enterprise communications platform. | |
|---|---|---|
| Overview | ||
| Category | Contact Center Workforce Management | Contact Center Software |
| What it is | Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management. | Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric. |
| Pricing | ||
| Published price | From $25 / seat / mo Core plan from $25/user/month (scheduling, real-time dashboards, forecasting, SSO, Slack, time-off, analytics). Advanced AI features are usage/quote-based: AI Agent priced per con… | From $35 / seat / mo Avaya Experience Platform (public cloud CCaaS) lists Digital $35, Voice $60, and All Media $89 per user/month. Avaya Cloud Office (UCaaS) starts at $20/user/mo (Core), $25 (Advanc… |
| Pricing model | Tiered plans | Per seat |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2018 | 1995 |
| Team size | 51-200 employees | 5001-10000 employees |
| Headquarters | San Francisco, California | Morristown, New Jersey |
| Featured clients | Stripe, Etsy, GoFundMe | Not available |