Aircall vs OTRS
AircallCall Center Software
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Aircall Call Center Software Cloud phone system for business. | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Call Center Software | Help Desk & Ticketing |
| What it is | Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and support teams. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | Essentials: $30/user/month Professional: $50/user/month Custom: Enterprise pricing | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Tiered plans | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2014 | 2003 |
| Team size | 501-1000 employees | 201-500 employees |
| Headquarters | New York, New York | Oberursel, Germany |
| Featured clients | Pipedrive, HubSpot users, Shopify merchants | Not available |