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8x8 vs Klaus (Zendesk QA)

8x8 logo
8x8Unified Communications
Klaus (Zendesk QA) logo
Klaus (Zendesk QA)Quality Assurance for Support
From $35 / seat / moPublished price
8x8 logo
8x8
Unified Communications

One platform for voice, video, chat, and contact center.

Klaus (Zendesk QA) logo
Klaus (Zendesk QA)
Quality Assurance for Support

Quality assurance for support teams.

Overview
CategoryUnified CommunicationsQuality Assurance for Support
What it is8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
Pricing
Published priceX2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce…From $35 / seat / mo
Now sold as Zendesk QA (Klaus was acquired by Zendesk); priced per agent per month, listed around $35/agent/mo (some sources cite ~$25). Rebranded from Klaus to Zendesk QA and off…
Pricing modelNot availablePer seat
Free optionsNot availableNo free plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded19872018
Team size1,001-5,000 employees51-200 employees
HeadquartersCampbell, CaliforniaTallinn, Estonia
Featured clientsMcDonald's, Regus, AcerAutomattic, Epic Games, Wistia

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