8x8 vs Front
8x8Unified Communications
FrontHelp & Customer Support
8x8 Unified Communications One platform for voice, video, chat, and contact center. | Front Help & Customer Support The customer operations platform. | |
|---|---|---|
| Overview | ||
| Category | Unified Communications | Help & Customer Support |
| What it is | 8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution. | Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat. |
| Pricing | ||
| Published price | X2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce… | Starter: $19/seat/month - Shared inbox, basic collaboration Growth: $59/seat/month - Analytics, CRM integration, rules Scale: $99/seat/month - Advanced workflows, SLA management P… |
| Pricing model | Not available | Tiered plans |
| Free options | Not available | No free plan · Free trial |
| Deal on Cubbie | None right now | 6 months free Live now |
| Company | ||
| Founded | 1987 | 2013 |
| Team size | 1,001-5,000 employees | 201-500 employees |
| Headquarters | Campbell, California | San Francisco, California |
| Featured clients | McDonald's, Regus, Acer | Shopify, HubSpot, Lyft |