Measure customer satisfaction and collect NPS, CSAT, and CES feedback from customers
Collect and analyze customer satisfaction surveys including NPS, CSAT, and CES metrics
Collect in-app and email surveys to measure customer satisfaction and gather feedback
NPS Survey Platforms
Both SatisMeter and Retently are customer feedback platforms that collect NPS, CSAT, and CES surveys. They serve similar core functions for measuring customer satisfaction, though Retently emphasizes ecommerce and retail while SatisMeter focuses on SaaS. Organizations typically choose one or the other based on industry fit and feature preferences.
Price$25+ / month
Vendor sources: satismeter.com [1]retently.com [2]
CSAT Survey Tools
Both SatisMeter and Nicereply are customer feedback survey platforms offering NPS, CSAT, and CES survey capabilities. They compete in the same market for customer satisfaction measurement, though they may differ in integrations, pricing, and target industries.
Vendor sources: satismeter.com [1]cdn.nicereply.com [2]
NPS Survey Platforms
Both SatisMeter and Refiner enable organizations to collect customer feedback through surveys including NPS, CSAT, and CES. They both support multiple delivery channels and integrate with customer data platforms, serving similar customer feedback collection use cases.
Price$99+ / month
Vendor sources: satismeter.com [1]refiner.io [2]
User Feedback Platforms
User feedback and research tool with targeted on-site surveys, NPS, and AI-powered sentiment analysis.
Price$19.99+ / month
Product-Led Growth Platforms
Product growth platform with analytics, in-app engagement, and user feedback for SaaS companies.
Price$299 / month
Customer Feedback
Customer feedback management platform from InMoment with in-app and email NPS, CSAT, and CES surveys.
Digital Adoption Platforms
Pendo is a product experience platform that provides product analytics, in-app guidance, feedback collection, and portfolio management for digital product teams.
Customer Feedback
Zonka Feedback is a customer experience platform for creating CSAT, NPS, and CES surveys across email, SMS, web, kiosk, and in-app channels with real-time analytics.
Price$49+ / month
CSAT Survey Tools
Survicate is a customer feedback platform for running CES, CSAT, and NPS surveys across email, web, in-product, and mobile with advanced targeting and analytics.
Price$89+ / month
Behavioral Analytics Platforms
Hotjar is a behavior analytics platform that combines heatmaps, session recordings, feedback widgets, and surveys to help product teams understand how users interact with their websites and apps.
