Platforms that use NLP to analyze text from reviews, social media, and surveys to determine emotional tone and opinion.
GEO / AIO Tools
Cognizo helps brands optimize their visibility in AI-driven search results by providing real‑time visibility analytics, competitive benchmarking, and Answer Engine Optimization tools.
Price$149+ / month
Starting price: below the category median.
Customer Feedback Analysis
AI feedback analytics platform turning unstructured customer comments into real-time insights without manual coding.
Price$1,060+ / month
Starting price: above the category median.
Social Media Monitoring
Awario is a social listening and monitoring tool that tracks brand mentions across social media, news, blogs, forums, and the web in real time with sentiment analysis.
Price$49+ / month
Starting price: below the category median.
AI Chatbot Analytics
Dashbot provides analytics and insights for conversational AI, chatbots, and voice assistants to optimize user engagement and satisfaction.
Price$500+ / month
Starting price: above the category median.
Chatbot Analytics
Botanalytics provides analytics and monitoring for chatbots and virtual assistants, tracking engagement, retention, and conversation quality.
Price$49+ / month
Starting price: below the category median.Text Analytics
Text analytics and NLP platform for sentiment analysis, entity extraction, and theme detection from unstructured text.
Price$833.33+ / month
Starting price: above the category median.
AI Sales Agents
AI-powered conversation intelligence platform automating CRM updates, emails, and rep coaching.
Price$160 / user / month
Price position: below the category median.
Customer Reviews and Ratings
Connexity-owned e-commerce reviews and insights platform with Google seller rating integration.
Price$450 / month
Price position: at the category median.
AI Customer Service Agents
Crescendo AI provides an AI-augmented customer support platform that combines AI agents with human experts to deliver high-quality customer experiences at scale.
PriceUsage-based
Media Monitoring Software
Earned media software for monitoring, measuring, and improving PR results.
PriceContact sales
Sentiment Analysis
Multilingual text analytics API with sentiment analysis and aspect-based opinion mining for 23+ languages.
Contact Center Software
Omnichannel contact center software with voice, email, chat, social media, and video support for enterprises in emerging markets.
PriceContact sales
Customer Success Platforms
Enterprise AI platform surfacing answers, insights, and coaching for customer service and customer success teams.
PriceContact sales
Conversation Intelligence
Healthcare-specific conversation intelligence platform analyzing patient and member calls for experience improvement.
PriceContact sales
Revenue Intelligence
AI meeting assistant for sales teams with call analytics and CRM automation.
Customer Insight Platforms
Psychology-based NLP platform analyzing customer language patterns for personality insights and sentiment analysis.
PriceContact sales
Meeting Intelligence
Fireflies.ai is an AI meeting assistant that automatically records, transcribes, summarizes, and analyzes voice conversations across video conferencing platforms, providing searchable meetin...
Social Media Monitoring
Mention provides real-time media monitoring across web, social, news, and review sites with alerts, analytics, and competitive tracking.
