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Spiceworks vs UseResponse

Spiceworks logo
SpiceworksHelp Desk for IT
FreePublished price
UseResponse logo
UseResponseHelp & Customer Support
Starts at $49/mo for 2 agentsPublished price
Spiceworks logo
Spiceworks
Help Desk for IT

Connecting everyone in IT since 2006

UseResponse logo
UseResponse
Help & Customer Support

Organize customer support software around your help center using all possible channels packed in one simple service solution

Overview
CategoryHelp Desk for ITHelp & Customer Support
What it isFree IT help desk and network monitoring for SMB adminsAll-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise.
Pricing
Published priceFree
Spiceworks Cloud Help Desk has a free ad-supported Core plan ($0, up to 5 seats, unlimited end users). A paid Premium plan launched June 2025 that removes ads and adds bulk action…
Starts at $49/mo for 2 agents
Pricing modelTiered plansPer seat
Free optionsFree plan · Free trialFree plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20062013
Team size501-1000 employees11-50 employees
HeadquartersAustin, TXPalo Alto, CA

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