Richpanel vs Spiceworks
RichpanelHelp Desk for IT
From $100 / seat / moPublished price
SpiceworksHelp Desk for IT
FreePublished price
Richpanel Help Desk for IT Cut Your Tickets by 50% and Reduce Support Costs by 30%. Guaranteed. | Spiceworks Help Desk for IT Connecting everyone in IT since 2006 | |
|---|---|---|
| Overview | ||
| Category | Help Desk for IT | Help Desk for IT |
| What it is | Ecommerce customer service platform combining help desk, self-service, and CRM. | Free IT help desk and network monitoring for SMB admins |
| Pricing | ||
| Published price | From $100 / seat / mo Current vendor pricing is usage-based: helpdesk seats $100/seat/mo, plus AI-handled conversations at ~$0.20 each with a $200 monthly minimum. Minimum total is $300/mo (1 AI agent… | Free Spiceworks Cloud Help Desk has a free ad-supported Core plan ($0, up to 5 seats, unlimited end users). A paid Premium plan launched June 2025 that removes ads and adds bulk action… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | No free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2019 | 2006 |
| Team size | 51-200 employees | 501-1000 employees |
| Headquarters | Bengaluru, India | Austin, TX |