Observe.AI vs Thrio
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
ThrioContact Center as a Service
CustomPublished price
Observe.AI Conversation Intelligence AI for contact center conversations. | Thrio Contact Center as a Service Deliver the best customer experience with the top-rated enterprise contact center platform | |
|---|---|---|
| Overview | ||
| Category | Conversation Intelligence | Contact Center as a Service |
| What it is | Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics. | Integrated cloud CCaaS with outbound, inbound, and AI capabilities. |
| Pricing | ||
| Published price | From $69 / agent / mo No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6… | Custom Thrio does not publish per-agent pricing; it offers multiple usage-based models quoted per customer. Thrio's AI-powered CCaaS is now offered through Nextiva (thrio.com resolves to… |
| Pricing model | Per seat | Usage-based |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2017 | 2017 |
| Team size | 201-500 employees | 51-100 employees |
| Headquarters | San Francisco, California | Miami, FL |
| Featured clients | DoorDash, Pearson, World Financial Group | Not available |