Loop Email vs OTRS
Loop EmailCommunication & Collab
From $30 / seat / moPublished price
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Loop Email Communication & Collab Loop Email unlocks teamwork right inside your email inbox. | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Communication & Collab | Help Desk & Ticketing |
| What it is | Team email collaboration tool with shared inboxes, internal chat, assignments, and workflow rules for managing customer communications. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | From $30 / seat / mo Tiers: Starter (up to 3 shared inboxes, unlimited users), Pro (up to 10 shared inboxes, automation), and Enterprise (custom, dedicated support). Monthly or annual billing (20% off… | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Per seat | Per seat |
| Free options | No free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2003 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Ljubljana, Slovenia | Oberursel, Germany |