LiveAgent vs OTRS
LiveAgentHelp Desk & Ticketing
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
LiveAgent Help Desk & Ticketing Deliver seamless support with AI-powered help desk | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Help desk software with live chat, ticketing, call center, and social media support in one platform. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | Not published | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Per seat | Per seat |
| Free options | No free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2004 | 2003 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Bratislava, Slovakia | Oberursel, Germany |
Where these sit in Help Desk & Ticketing
- OTRS$588
- Help Desk & Ticketing median$238
Per seat, per year, across 12 products publishing a price. Half of Help Desk & Ticketing sits between $120 and $360, and 5% of its plans are priced on request. LiveAgent states a range rather than a single yearly figure, so it is not marked here.
See the whole Help Desk & Ticketing market