FreeScout vs OTRS
FreeScoutHelp Desk & Ticketing
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
FreeScout Help Desk & Ticketing Best Open Source Helpdesk & Shared Mailbox | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Free open-source helpdesk and shared inbox alternative to Help Scout. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | The core software or project is available free of charge, generally as open-source software. No paid vendor list price was found for the core offering. | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Free | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2018 | 2003 |
| Team size | 1-10 employees | 201-500 employees |
| Headquarters | Remote | Oberursel, Germany |
Where these sit in Help Desk & Ticketing
- OTRS$588
- Help Desk & Ticketing median$238
Per seat, per year, across 12 products publishing a price. Half of Help Desk & Ticketing sits between $120 and $360, and 5% of its plans are priced on request. FreeScout states a range rather than a single yearly figure, so it is not marked here.
See the whole Help Desk & Ticketing market