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FreeScout vs JitBit Helpdesk

FreeScout logo
FreeScoutHelp Desk & Ticketing
JitBit Helpdesk logo
JitBit HelpdeskHelp Desk & Ticketing
Starts at $29/agent/moPublished price
FreeScout logo
FreeScout
Help Desk & Ticketing

Best Open Source Helpdesk & Shared Mailbox

JitBit Helpdesk logo
JitBit Helpdesk
Help Desk & Ticketing

Affordable helpdesk ticketing system. Turns email, chat, web portal and API requests into trackable tickets.

Overview
CategoryHelp Desk & TicketingHelp Desk & Ticketing
What it isFree open-source helpdesk and shared inbox alternative to Help Scout.Email-first help desk ticketing system with automation, knowledge base, and asset management available as SaaS or self-hosted.
Pricing
Published priceThe core software or project is available free of charge, generally as open-source software. No paid vendor list price was found for the core offering.Starts at $29/agent/mo
Pricing modelFreeTiered plans
Free optionsFree plan · Free trialNo free plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20182005
Team size1-10 employees11-50 employees
HeadquartersRemoteLondon, UK

Where these sit in Help Desk & Ticketing

  • JitBit Helpdesk$348
  • Help Desk & Ticketing median$238

Per seat, per year, across 12 products publishing a price. Half of Help Desk & Ticketing sits between $120 and $360, and 5% of its plans are priced on request. FreeScout states a range rather than a single yearly figure, so it is not marked here.

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