Formbricks vs Intercom
FormbricksCustomer Survey Platforms
IntercomHelp & Customer Support
Formbricks Customer Survey Platforms Open-source experience management. | Intercom Help & Customer Support The complete AI-first customer service platform | |
|---|---|---|
| Overview | ||
| Category | Customer Survey Platforms | Help & Customer Support |
| What it is | Formbricks is an open-source survey and experience management platform for collecting user feedback through in-app surveys, website surveys, and link surveys with targeting and analytics. | Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues. |
| Pricing | ||
| Published price | See Formbricks's website for pricing. Plans scale by team size and usage. | Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats Expert: $132/seat/month (annua… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | 1 year free Live now |
| Company | ||
| Founded | 2022 | 2011 |
| Team size | 11-50 employees | 501-1,000 employees |
| Headquarters | Remote | San Francisco, California |
| Featured clients | Product teams, UX researchers, SaaS companies | Amazon, Microsoft, Atlassian |