Five9 vs Observe.AI
Five9Contact Center as a Service
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
Five9 Contact Center as a Service Intelligent cloud contact center. | Observe.AI Conversation Intelligence AI for contact center conversations. | |
|---|---|---|
| Overview | ||
| Category | Contact Center as a Service | Conversation Intelligence |
| What it is | Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics. | Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics. |
| Pricing | ||
| Published price | Digital: $119/user/month Core: $119/user/month Premium: $169/user/month Ultimate: $229/user/month | From $69 / agent / mo No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6… |
| Pricing model | Tiered plans | Per seat |
| Free options | No free plan | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2001 | 2017 |
| Team size | 1001-5000 employees | 201-500 employees |
| Headquarters | San Ramon, California | San Francisco, California |
| Featured clients | Under Armour, DoorDash, Lululemon | DoorDash, Pearson, World Financial Group |