Dialpad vs Freshchat
DialpadCommunication & Collab
FreshchatLive Chat
Dialpad Communication & Collab AI-powered customer intelligence platform | Freshchat Live Chat Modern messaging for customer engagement. | |
|---|---|---|
| Overview | ||
| Category | Communication & Collab | Live Chat |
| What it is | Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time transcription, sentiment analysis, and automated call summaries on every plan. | Freshchat by Freshworks is a modern messaging platform for customer engagement across live chat, WhatsApp, email, and social channels with AI-powered chatbots and team collaboration. |
| Pricing | ||
| Published price | Standard: $15/user/month (billed annually) - Unlimited calling, AI transcription, Google/Microsoft integration Pro: $25/user/month (billed annually) - CRM integrations, 24/7 phone… | Contact Freshchat for detailed pricing information. Plans typically scale based on team size and usage requirements. |
| Pricing model | Usage-based | Not available |
| Free options | Free trial | Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2011 | 2010 |
| Team size | 1,001-5,000 employees | 5,001-10,000 employees |
| Headquarters | San Francisco, California | San Mateo, California |
| Featured clients | WeWork, Uber, Motorola | PhonePe, MakeMyTrip, Klarna |