Vendor 1
Desk365Help Desk & Ticketing
Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal.
$12+ / agent / monthPriceNo reviewsRating2021Founded
Desk365 vs FreeScout
Vendor decision canvas
Vendor 2
FreeScoutHelp Desk & Ticketing
Free open-source helpdesk and shared inbox alternative to Help Scout.
No reviewsRating2018Founded
Carry this decision forward
Desk365 + FreeScout can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 Desk365 Help Desk & Ticketing AI-powered helpdesk for teams of all sizes | Vendor 2 FreeScout Help Desk & Ticketing Best Open Source Helpdesk & Shared Mailbox | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal. | Free open-source helpdesk and shared inbox alternative to Help Scout. |
| Pricing | ||
| Price | $12+ / agent / month | Not available |
| Pricing model | Per seat | Free |
| Free options | Free plan, Free trial | Free plan, Free trial |
| Company | ||
| Founded | 2021 | 2018 |
| Team size | 11-50 employees | 1-10 employees |
| Headquarters | Sunnyvale, CA | Remote |
Where these sit in Help Desk & Ticketing
- Desk365$12 / month
- Help Desk & Ticketing median$19.8 / month
Typical monthly range: $10–$30 per seat. 6% are priced on request.
See the whole Help Desk & Ticketing market