Crisp vs ScreenSteps
CrispHelp & Customer Support
ScreenStepsKnowledge Base Platforms
From $10 / seat / moPublished price
Crisp Help & Customer Support The AI customer support platform for every business. | ScreenSteps Knowledge Base Platforms Create trusted SOPs in minutes with an AI-powered knowledge base. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Knowledge Base Platforms |
| What it is | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. | Knowledge ops platform for creating and delivering procedural guides for customer service teams. |
| Pricing | ||
| Published price | Basic (Free): Website chat widget, basic features Pro: $25/workspace/month - Full shared inbox, automations Essentials: $95/workspace/month - Full-featured support platform Enterp… | From $10 / seat / mo ScreenSteps offers per-user plans (reported Answer ~$10/user/mo, Guide ~$20/user/mo, plus custom Enterprise), and package/monthly-floor pricing such as a Standard plan around $239… |
| Pricing model | Flat rate | Tiered plans |
| Free options | Free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2008 |
| Team size | 11-50 employees | 11-50 employees |
| Headquarters | Nantes, France | Kaysville, UT |
| Featured clients | SmartSuite, Ramp, Mention | Not available |