Crisp vs Intercom
CrispHelp & Customer Support
IntercomHelp & Customer Support
Crisp Help & Customer Support The AI customer support platform for every business. | Intercom Help & Customer Support The complete AI-first customer service platform | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. | Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues. |
| Pricing | ||
| Published price | Basic (Free): Website chat widget, basic features Pro: $25/workspace/month - Full shared inbox, automations Essentials: $95/workspace/month - Full-featured support platform Enterp… | Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats Expert: $132/seat/month (annua… |
| Pricing model | Flat rate | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | 1 year free Live now |
| Company | ||
| Founded | 2015 | 2011 |
| Team size | 11-50 employees | 501-1,000 employees |
| Headquarters | Nantes, France | San Francisco, California |
| Featured clients | SmartSuite, Ramp, Mention | Amazon, Microsoft, Atlassian |
Where these sit in Help & Customer Support
- Crisp$300
- Intercom$348
- Help & Customer Support median$360
Per seat, per year, across 14 products publishing a price. Half of Help & Customer Support sits between $240 and $1,188, and 15% of its plans are priced on request.
See the whole Help & Customer Support market