Crisp vs Document360
CrispHelp & Customer Support
Document360AI Knowledge Base Builders
From $149 / moPublished price
Crisp Help & Customer Support The AI customer support platform for every business. | Document360 AI Knowledge Base Builders Build Intelligent Documentation with AI Knowledge Base Software | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | AI Knowledge Base Builders |
| What it is | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. | AI-powered knowledge base platform for creating self-service help sites, internal wikis, and API documentation with category-based organization. |
| Pricing | ||
| Published price | Basic (Free): Website chat widget, basic features Pro: $25/workspace/month - Full shared inbox, automations Essentials: $95/workspace/month - Full-featured support platform Enterp… | From $149 / mo Moved to quote-based pricing in late 2024 (prices no longer published). Tiered per-project/mo billed annually: Professional (~$149-$249), Business (~$299-$499), Enterprise (~$799+… |
| Pricing model | Flat rate | Custom quote |
| Free options | Free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2017 |
| Team size | 11-50 employees | 101-250 employees |
| Headquarters | Nantes, France | London, UK |
| Featured clients | SmartSuite, Ramp, Mention | Not available |