Trust
Security & compliance
SOC 2ISO 27001GDPR
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
AI-powered knowledge base platform for creating self-service help sites, internal wikis, and API documentation with category-based organization.
Pricing
From $149 / mo
Founded
2017
Team size
101-250 employees
Headquarters
London, UK
At a glance
Best for
Customer Support Teams, Technical Writer
Pricing model
Custom quote
Try before you buy
Free trial
Integrates with
SlackIntercomZendeskSalesforceGitHub+4
Security
SOC 2ISO 27001GDPR
About Document360
Document360 is an AI-powered knowledge base and documentation platform for creating help centers, product docs, SOPs and internal wikis. It offers a category manager, rich Markdown/WYSIWYG editor, versioning, workflow and review, analytics, and an AI assistant (Eddy) for search and answers. It is aimed at SaaS companies and support/technical-writing teams building self-service documentation.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Document360
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