Chatwoot vs Intercom
ChatwootHelp & Customer Support
IntercomHelp & Customer Support
Chatwoot Help & Customer Support Open-source customer support platform. | Intercom Help & Customer Support The complete AI-first customer service platform | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats Expert: $132/seat/month (annua… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | 1 year free Live now |
| Company | ||
| Founded | 2020 | 2011 |
| Team size | 11-50 employees | 501-1,000 employees |
| Headquarters | San Francisco, California | San Francisco, California |
| Featured clients | CircleCI, Accel, Freshworks | Amazon, Microsoft, Atlassian |
Where these sit in Help & Customer Support
- Intercom$348
- Help & Customer Support median$360
Per seat, per year, across 14 products publishing a price. Half of Help & Customer Support sits between $240 and $1,188, and 15% of its plans are priced on request. Chatwoot states a range rather than a single yearly figure, so it is not marked here.
See the whole Help & Customer Support market