CallMiner vs VoiceBase
CallMinerConversation Analytics
CustomPublished price
VoiceBaseSpeech Analytics
CustomPublished price
CallMiner Conversation Analytics Conversation intelligence platform. | VoiceBase Speech Analytics Predictable conversational AI for modern customer CX leaders | |
|---|---|---|
| Overview | ||
| Category | Conversation Analytics | Speech Analytics |
| What it is | CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights. | Enterprise speech analytics API with transcription, PCI redaction, sentiment analysis, and predictive analytics. |
| Pricing | ||
| Published price | Custom CallMiner does not publish pricing; it sells bundled packages priced by number of users or interaction/audio volume, quoted per organization. Historical third-party figures cite ~… | Custom Rebranded: VoiceBase was acquired by LivePerson (2021) and folded into LivePerson's voice/analytics offering (Analytics Studio). No public pricing; contact LivePerson for a quote. |
| Pricing model | Custom quote | Custom quote |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2002 | 2010 |
| Team size | 201-500 employees | 51-200 employees |
| Headquarters | Waltham, Massachusetts | San Francisco, CA |
| Featured clients | Penn National Insurance, Conduent, Harris Teeter | Not available |