CallMiner vs Observe.AI
CallMinerConversation Analytics
CustomPublished price
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
CallMiner Conversation Analytics Conversation intelligence platform. | Observe.AI Conversation Intelligence AI for contact center conversations. | |
|---|---|---|
| Overview | ||
| Category | Conversation Analytics | Conversation Intelligence |
| What it is | CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights. | Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics. |
| Pricing | ||
| Published price | Custom CallMiner does not publish pricing; it sells bundled packages priced by number of users or interaction/audio volume, quoted per organization. Historical third-party figures cite ~… | From $69 / agent / mo No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6… |
| Pricing model | Custom quote | Per seat |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2002 | 2017 |
| Team size | 201-500 employees | 201-500 employees |
| Headquarters | Waltham, Massachusetts | San Francisco, California |
| Featured clients | Penn National Insurance, Conduent, Harris Teeter | DoorDash, Pearson, World Financial Group |