CallMiner vs Loris
CallMinerConversation Analytics
CustomPublished price
LorisConversation Intelligence
CustomPublished price
CallMiner Conversation Analytics Conversation intelligence platform. | Loris Conversation Intelligence Turn customer conversations into lower costs and higher loyalty | |
|---|---|---|
| Overview | ||
| Category | Conversation Analytics | Conversation Intelligence |
| What it is | CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights. | Conversational intelligence for customer service with real-time sentiment analysis, quality scoring, and agent coaching. |
| Pricing | ||
| Published price | Custom CallMiner does not publish pricing; it sells bundled packages priced by number of users or interaction/audio volume, quoted per organization. Historical third-party figures cite ~… | Custom Rebranded/acquired: loris.ai now redirects to Contentsquare's Conversation Intelligence platform. Sold via custom quote as part of Contentsquare; no standalone public price. |
| Pricing model | Custom quote | Custom quote |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2002 | 2018 |
| Team size | 201-500 employees | 51-200 employees |
| Headquarters | Waltham, Massachusetts | New York, NY |
| Featured clients | Penn National Insurance, Conduent, Harris Teeter | Not available |