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Call Center Studio vs Observe.AI

Call Center Studio logo
Call Center StudioContact Center as a Service
Observe.AI logo
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
Call Center Studio logo
Call Center Studio
Contact Center as a Service

Cloud contact center with Google AI.

Observe.AI logo
Observe.AI
Conversation Intelligence

AI for contact center conversations.

Overview
CategoryContact Center as a ServiceConversation Intelligence
What it isCall Center Studio provides a cloud contact center platform powered by Google Cloud AI with IVR, omnichannel routing, and analytics.Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics.
Pricing
Published priceStandard: $35/agent/month Pro: $55/agent/month Enterprise: Custom pricingFrom $69 / agent / mo
No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6…
Pricing modelCustom quotePer seat
Free optionsFree trialNo free plan · No free trial
Deal on CubbieNone right nowNone right now
Company
Founded20172017
Team size51-200 employees201-500 employees
HeadquartersIstanbul, TurkeySan Francisco, California
Featured clientsBPOs, Mid-size contact centers, Growing businessesDoorDash, Pearson, World Financial Group

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