Calabrio vs Thrio
CalabrioContact Center Workforce Management
From $75 / seat / moPublished price
ThrioContact Center as a Service
CustomPublished price
Calabrio Contact Center Workforce Management Workforce engagement management. | Thrio Contact Center as a Service Deliver the best customer experience with the top-rated enterprise contact center platform | |
|---|---|---|
| Overview | ||
| Category | Contact Center Workforce Management | Contact Center as a Service |
| What it is | Calabrio provides workforce engagement management for contact centers with WFM, QM, analytics, and AI-powered insights. | Integrated cloud CCaaS with outbound, inbound, and AI capabilities. |
| Pricing | ||
| Published price | From $75 / seat / mo Contact-center workforce engagement (WFM, quality management, analytics). Reported to start around $75 per agent/mo on a per-user subscription; modules (WFM, Analytics) priced sep… | Custom Thrio does not publish per-agent pricing; it offers multiple usage-based models quoted per customer. Thrio's AI-powered CCaaS is now offered through Nextiva (thrio.com resolves to… |
| Pricing model | Custom quote | Usage-based |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2007 | 2017 |
| Team size | 501-1000 employees | 51-100 employees |
| Headquarters | Minneapolis, Minnesota | Miami, FL |
| Featured clients | State Farm, BCBS, GE Appliances | Not available |