Birdeye vs Decibel
BirdeyeReview Management
CustomPublished price
DecibelDigital Experience Monitoring
CustomPublished price
Birdeye Review Management The AI-powered reputation platform. | Decibel Digital Experience Monitoring Real-time insight. Real-world results. | |
|---|---|---|
| Overview | ||
| Category | Review Management | Digital Experience Monitoring |
| What it is | Birdeye provides review management, reputation monitoring, and customer experience tools for multi-location businesses. | Digital experience intelligence product scoring web and mobile sessions to identify user struggle and frustration signals. Now part of Medallia. |
| Pricing | ||
| Published price | Custom Birdeye is a reputation, reviews and customer-experience platform. Pricing is 'built around outcomes, not seat counts' with one platform/one contract, configured by number of loca… | Custom Decibel Insight is now Medallia Digital Experience Analytics (DXA). It is sold as an enterprise platform with no public pricing; rates are quote-only based on traffic/volume and m… |
| Pricing model | Custom quote | Usage-based |
| Free options | No free plan · Free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | $500 credit Live now |
| Company | ||
| Founded | 2012 | 2013 |
| Team size | 501-1000 employees | 51-200 employees |
| Headquarters | Palo Alto, California | London, United Kingdom |
| Featured clients | RE/MAX, Jiffy Lube, Aspen Dental | Not available |