Avaya vs Parloa
AvayaContact Center Software
From $35 / seat / moPublished price
ParloaAI Customer Service Agents
CustomPublished price
Avaya Contact Center Software Enterprise communications platform. | Parloa AI Customer Service Agents Unhold your customers; hold onto loyalty. | |
|---|---|---|
| Overview | ||
| Category | Contact Center Software | AI Customer Service Agents |
| What it is | Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric. | AI-first contact center platform with conversational AI agents for phone and chat customer interactions. |
| Pricing | ||
| Published price | From $35 / seat / mo Avaya Experience Platform (public cloud CCaaS) lists Digital $35, Voice $60, and All Media $89 per user/month. Avaya Cloud Office (UCaaS) starts at $20/user/mo (Core), $25 (Advanc… | Custom Enterprise sales only; no published pricing. Third-party estimates put minimum deployments around $300,000/year. Cost scales with conversation volume, channels, integrations, cont… |
| Pricing model | Per seat | Custom quote |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 1995 | 2018 |
| Team size | 5001-10000 employees | 201-500 employees |
| Headquarters | Morristown, New Jersey | Berlin, Germany |