Assembled vs VICIdial
AssembledContact Center Workforce Management
From $25 / seat / moPublished price
VICIdialContact Center Software
Free open sourcePublished price
Assembled Contact Center Workforce Management Modern workforce management for support. | VICIdial Contact Center Software Open Source Contact Center Suite | |
|---|---|---|
| Overview | ||
| Category | Contact Center Workforce Management | Contact Center Software |
| What it is | Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management. | Open-source contact center suite with inbound, outbound, and blended calling capabilities including predictive dialing. |
| Pricing | ||
| Published price | From $25 / seat / mo Core plan from $25/user/month (scheduling, real-time dashboards, forecasting, SSO, Slack, time-off, analytics). Advanced AI features are usage/quote-based: AI Agent priced per con… | Free open source The core software is available without a license fee. A free plan or open-source edition is available. |
| Pricing model | Tiered plans | Free |
| Free options | No free plan · No free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2018 | 2003 |
| Team size | 51-200 employees | 11-50 employees |
| Headquarters | San Francisco, California | Remote |
| Featured clients | Stripe, Etsy, GoFundMe | Not available |