Aircall vs Zendesk
AircallCall Center Software
ZendeskHelp & Customer Support
Aircall Call Center Software Cloud phone system for business. | Zendesk Help & Customer Support Champions of customer service | |
|---|---|---|
| Overview | ||
| Category | Call Center Software | Help & Customer Support |
| What it is | Aircall provides a cloud-based phone system with call center features, CRM integrations, and analytics for sales and support teams. | Zendesk is a leading customer service platform that provides ticketing, messaging, help centers, and AI-powered automation. It enables businesses to deliver omnichannel support experiences. |
| Pricing | ||
| Published price | Essentials: $30/user/month Professional: $50/user/month Custom: Enterprise pricing | Support Team: $19/agent/month - Email ticketing, basic reporting Suite Team: $55/agent/month - Omnichannel support, help center Suite Growth: $89/agent/month - Self-service portal… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | 6 months free Live now |
| Company | ||
| Founded | 2014 | 2007 |
| Team size | 501-1000 employees | 5,001-10,000 employees |
| Headquarters | New York, New York | San Francisco, California |
| Featured clients | Pipedrive, HubSpot users, Shopify merchants | Uber, Slack, Shopify |