8x8 vs Intercom
8x8Unified Communications
IntercomHelp & Customer Support
8x8 Unified Communications One platform for voice, video, chat, and contact center. | Intercom Help & Customer Support The complete AI-first customer service platform | |
|---|---|---|
| Overview | ||
| Category | Unified Communications | Help & Customer Support |
| What it is | 8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution. | Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues. |
| Pricing | ||
| Published price | X2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce… | Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats Expert: $132/seat/month (annua… |
| Pricing model | Not available | Tiered plans |
| Free options | Not available | Free plan · Free trial |
| Deal on Cubbie | None right now | 1 year free Live now |
| Company | ||
| Founded | 1987 | 2011 |
| Team size | 1,001-5,000 employees | 501-1,000 employees |
| Headquarters | Campbell, California | San Francisco, California |
| Featured clients | McDonald's, Regus, Acer | Amazon, Microsoft, Atlassian |