8x8 vs Chatwoot
8x8Unified Communications
ChatwootHelp & Customer Support
8x8 Unified Communications One platform for voice, video, chat, and contact center. | Chatwoot Help & Customer Support Open-source customer support platform. | |
|---|---|---|
| Overview | ||
| Category | Unified Communications | Help & Customer Support |
| What it is | 8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution. | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. |
| Pricing | ||
| Published price | X2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce… | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… |
| Pricing model | Not available | Tiered plans |
| Free options | Not available | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 1987 | 2020 |
| Team size | 1,001-5,000 employees | 11-50 employees |
| Headquarters | Campbell, California | San Francisco, California |
| Featured clients | McDonald's, Regus, Acer | CircleCI, Accel, Freshworks |