8x8 vs CallMiner
8x8Unified Communications
CallMinerConversation Analytics
CustomPublished price
8x8 Unified Communications One platform for voice, video, chat, and contact center. | CallMiner Conversation Analytics Conversation intelligence platform. | |
|---|---|---|
| Overview | ||
| Category | Unified Communications | Conversation Analytics |
| What it is | 8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution. | CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights. |
| Pricing | ||
| Published price | X2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce… | Custom CallMiner does not publish pricing; it sells bundled packages priced by number of users or interaction/audio volume, quoted per organization. Historical third-party figures cite ~… |
| Pricing model | Not available | Custom quote |
| Free options | Not available | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 1987 | 2002 |
| Team size | 1,001-5,000 employees | 201-500 employees |
| Headquarters | Campbell, California | Waltham, Massachusetts |
| Featured clients | McDonald's, Regus, Acer | Penn National Insurance, Conduent, Harris Teeter |