Zoho CRM

Zoho CRM delivers a robust customer relationship management platform with tools for lead generation, sales automation, and multichannel communication.

Austin, Texas
1996
10,001+ employees
Automation Features
Seamless Integrations
Highly Customizable
Scalable for Growth
Strong Community Support
Description
Reviews
Contacts
Similar
Pricing
Deals

About the company

“Helping businesses build lasting relationships and grow resiliently with contextual AI and thoughtful UI.”

Zoho CRM is a cloud-based platform that brings all your sales, marketing, and customer support activities together. With features like lead and contact management, workflow automation, AI-driven insights, and omnichannel communication, Zoho CRM helps you streamline your operations and engage with customers more effectively. 

Key Features:

  • Sales Force Automation: Streamlines routine tasks, reducing manual work with automated lead management, deal tracking, and customer interaction.
  • Canvas Design Studio: Customizes the CRM interface to your needs using a simple drag-and-drop editor, offering tailored views and templates.
  • Omnichannel Communication: Supports email, social media, telephony, and customer portals to manage interactions in real time across all platforms.
  • Analytics & Reporting: Access in-depth reports, dashboards, and predictive analytics to track sales trends, team performance, and forecast future sales.
  • AI-Powered Assistant (Zia): Helps predict lead success, automate tasks, and analyze sales patterns, detect anomalies, and more.

Who’s It For? 

Zoho CRM is ideal for mid-scale to large businesses, providing flexible and scalable solutions to meet various needs. It also caters to a wide range of industries, such as banking, high-tech, retail, and transportation.

Reviews

We love this product because it combines customizable, user-friendly, and seamless integration in one comprehensive solution. The all functionality has been particularly valuable for our operations.

Verified Q2 2025

Zoho CRM stands out for its intuitive interface and the ability to customize workflows. Integration with other tools in the Zoho ecosystem facilitates centralized data management and automation of repetitive tasks, which saves time and improves efficiency in our daily operations. In addition, the analytics module is very complete and useful for decision making.

Verified Q2 2025

It is a comprehensive and flexible tool that helps me improve customer relationship management, increase sales, and optimize business processes. It is easy to use although it requires time to adapt to all the functions. All relevant customer information (interaction history, notes, opportunities) is in one place, which facilitates management and access to data. It allows automating tasks, improving collaboration with the team, and thus reducing the time we dedicate to administrative tasks.

Verified Q2 2025

The interface of Zoho CRM is super easy to use. I can easily customize the dashboard with most accessed features. I use Zoho CRM to manage my leads, and contacts and track sales. I implemented the solution company-wide is less than 15 days as their support team and resources are quick to respond to any queries. We have integrated the CRM with Slack and Google Cloud for easy collaboration and reporting.

Verified Q2 2025

Zoho One is an excellent all-in-one business suite that provides incredible value for money. What I like best about Zoho One is its seamless integration across multiple business applications, including CRM, finance, HR, marketing, and project management. Having all these tools under one platform eliminates the need for multiple software subscriptions, making it a cost-effective solution for businesses of all sizes.

Verified Q2 2025

I like that Zoho CRM is endlessly customizable to meet any company's needs. Although setting it up can be intimidating, the learning curve is better than most that offer similiar functionality.

Verified Q2 2025

Zoho CRM has one of the best looking dashboards in the CRM market. I can customize the look and feel so that the information I need is front and center. Importing my information was seamless and the customer support I received so far has been top notch.

Team & Point of Contacts

Greg Hawkins
Chief Executive Officer
EmailLinkedIn Profile
Praval Singh
Head of Sales
EmailLinkedIn Profile
Norm F.
Head of Business Development
EmailLinkedIn Profile

Pricing

Zoho CRM offers four pricing plans. 

  1. Standard plan for $14 per month.
  2. Professional plan for $23 per month. 
  3. Enterprise plan for $40 per month. 
  4. Ultimate plan for $52 per month. 

A free trial is available for all plans, no credit card required.

Zoho CRM

Deals

Zoho CRM

**Summary of Deal**

Zoho CRM delivers a robust customer relationship management platform with tools for lead generation, sales automation, and multichannel communication.

Automation Features
Seamless Integrations
Highly Customizable
Scalable for Growth
Strong Community Support

Need help making a decision?

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