Tidio

Tidio offers a multichannel chatbot solution for small and medium businesses, integrating live chat, email, and AI-powered bots to improve customer interactions.

San Francisco, California
2013
51-200 employees
Easy to Use
Seamless Integrations
Includes Mobile App
Advanced AI Features
Feature RIch
Description
Reviews
Contacts
Similar
Pricing
Deals

About the company

“Accelerate your growth with AI customer service.”

Tidio is an all-in-one customer service platform that helps businesses provide top-tier support to their customers. Using live chat, automated messages, AI chatbots, and customizable chat widgets, Tidio works to enhance customer support, boost sales, and help convert leads. The platform's conversational AI chatbot, Lyro, can answer up to 70% of customer inquiries without any need for human intervention.

Key Features

  • Lyro AI Chatbot: Automatically answer common questions with human-like language and perform recurring tasks using AI. 
  • Live Chat: Engage with customers in real-time and answer questions through a lightweight live chat widget. 
  • AI-Powered Help Desk: Access all customer service tools in a single dashboard, ensuring nothing goes unnoticed. Handle conversations, manage tickets, and resolve issues fast. 
  • Flows: Boost your lead generation and sales funnels with no-code automation paths that trigger at crucial moments in the customer journey.
  • Multilingual Support: Adapt the chat widget to different languages according to the user's browser settings, so international customers get a localized experience.
  • Analytics: Monitor the performance of your team, AI Chatbot, and Flows with comprehensive analytics. 

Who’s It For? 

Tidio is an ideal choice if you’re a small business, startup, or service-based company and are looking for an affordable and easy-to-use customer service platform. It is designed to be user-friendly without any need for coding, enabling you to implement a chatbot with AI features in a matter of minutes.

Reviews

We love this product because it combines customizable, time-saving, and user-friendly in one comprehensive solution. The way to turn visitors into viable lead functionality has been particularly valuable for our operations.

Verified Q2 2025

Workflow and automation are impressive. Easy to setup and start using the Tidio. Good design and user-friendly to configure the panel. After installation, the the live chat and AI chat is ready on the site.

Verified Q2 2025

I like how easy it is to use. Setting up the chatbot took hardly any time, and it works perfectly for answering customer queries. The live chat feature is quick, and I get instant notifications when someone messages. The best part is it looks professional but is simple enough to manage without much tech knowledge.

Verified Q2 2025

The Tidio app is an excellent way to turn visitors into viable lead. The notifications promptly display when any visitors are on your site so you can either be prepared for potential questions OR reach out yourself. If you're unavailable when someone visits your site, there's a convenient form for them to fill out if they'd like more information. The chat plug in is wonderfully customizable, regardless of which subscription you have. Very happy!

Verified Q2 2025

Tidio has helped us improve customer communication and boost sales significantly. Personalized live chat and automated FAQs allow us to focus on high-value interactions.

Verified Q2 2025

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations.

Verified Q2 2025

The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

Team & Point of Contacts

Tytus Gołas
Chief Executive Officer
EmailLinkedIn Profile
Sakina Ramzanali
Head of Sales
EmailLinkedIn Profile
Philip Dur
Head of Business Development
EmailLinkedIn Profile

Pricing

Tidio offers four pricing plans. 

  1. Starter plan for small businesses, at $29 per month.
  2. Growth plan for teams of all sizes, starting at $59 per month.
  3. Plus plan for businesses requiring more support and advanced features, starting at $749 per month.
  4. Premium plan for more complex businesses, starting at $2,999 per month. 

A 7-day free trial is available to test features.

Tidio

Deals

Tidio

**Summary of Deal**

Tidio offers a multichannel chatbot solution for small and medium businesses, integrating live chat, email, and AI-powered bots to improve customer interactions.

Easy to Use
Seamless Integrations
Includes Mobile App
Advanced AI Features
Feature RIch

Need help making a decision?

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