Podium has completely revolutionized how we run our business. From managing customer communication seamlessly to boosting reviews, it’s a one-stop solution that keeps everything streamlined. The platform is incredibly user-friendly, and the text-based interface ensures we never miss a lead or an inquiry.

What I enjoy most about Podium is the ability to create, save, and send out draft messages! It is incredibly important from an efficiency standpoint that we are able to send out mass messages that still sound and feel personal. It has been easy to implement these drafted messages into our day-to-day tasks, and has made sending follow up messages and review invitations significantly easier.

I like that I can text customers and message our team individually or by groups in the same platform. I love that every call and text is recorded in Podium. It makes it easy to see what other employees have said to a customer and be in the know.

Podium is very easy to use. Very easy to navigate through the application and find what you are looking for. Anytime there is an issue or problem I am unsure on how to solve, I simply click to chat with customer service and they solve the problem or point me in the right direction.

In a day and age where more and more people are comfortable texting and the stigma of professionalism around texting is changing, Podium works as a great tool to organize clients and communication. I can easily see if I have reached out to a client, I can review our past communication and I can quickly get answers from clients while avoiding the time consuming aspect of speaking on the phone.

Podium is a powerful communication tool for my entire team. First, we may all seamlessly communicate directly with guests. And we may do so in the format they prefer, via text. Second, AI helps the entire team to remain communicative around the clock. And third, the automated processes help us to maintain incredible review counts and quality scores.