Buyer's guide

Best Knowledge Base Software software for Small business (51-200)

7 knowledge base software tools that fit Small business (51-200), ranked. Compare fit and pricing, or start from the full knowledge base software guide.

7 matching toolsSmall business (51-200)

We feature a ranked guide for this segment once at least 8 matching tools have complete profiles. For now, see the broader best knowledge base software software list.

1
Obsidian is a private knowledge base using local Markdown files with bidirectional linking, graph view, and extensive plugin ecosystem for personal knowledge management.
Knowledge Base Software
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2
Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
Help & Customer Support
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3
Notion is an all-in-one workspace that combines notes, docs, wikis, project management, and databases in a single collaborative platform.
Knowledge Base Software
Up to 6 months plus AI free offer
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4
Inline Manual: User onboarding and in-app support platform offering interactive walkthroughs, tooltips, knowledge base articles, and changelogs without code.
Customer Onboarding Software
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5
Deskpro is a help desk platform with ticket management, live chat, knowledge base, and automation for IT and customer support teams.
Help Desk & Ticketing
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6
Papyrs: Simple intranet wiki with drag-and-drop page building, forms, file sharing, and discussions for small team knowledge management.
Internal Wiki Platforms
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7
Outline is an open-source knowledge base and wiki for teams, providing a fast, collaborative document editor with real-time collaboration, API access, and self-hosting capability.
Knowledge Base Software
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8
HelpCrunch: Customer communication platform combining live chat, email, and knowledge base.
Live Chat
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9
NotePM: Japanese team wiki and manual sharing cloud for in-house knowledge.
Internal Wiki Platforms
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10
LiveHelpNow: Customer service suite with live chat, ticketing, and knowledge base for businesses.
Live Chat
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11
Groove: Customer support platform for small businesses with shared inbox, knowledge base, and reporting.
Customer Support
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12
DocBase: Japanese team knowledge sharing platform popular with engineering teams.
Knowledge Base Platforms
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13
Ultimate: Conversational AI platform for automating customer support across chat and email.
AI Customer Service Agents
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14
Productlift: All-in-one feedback, roadmap, and changelog tool for SaaS companies to ship better products.
Product Roadmap Software
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15
Korra: AI-powered support search platform delivering exact answers from documentation.
AI Knowledge Base Builders
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16
Kovai.co: Indian product studio building BizTalk360, Document360, and other enterprise SaaS products.
Knowledge Base Platforms
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17
Elevio: Customer education platform with in-app knowledge base, smart suggestions, and contextual help for SaaS products.
Knowledge Base Software
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Frequently asked

What is the best knowledge base software software for Small business (51-200)?

The list above features 7 knowledge base software tools that fit Small business (51-200). Open any profile for pricing and fit detail.