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Alternatives to Twig AI

Research overview

10 alternatives

  1. 1Automate customer support and handle customer inquiries

    Lorikeet

    Customer Support

    Both Twig AI and Lorikeet automate customer support operations using AI, but Twig AI focuses on inbound call/chat reception and appointment booking, while Lorikeet handles complex support cases like refunds, claims, and account changes. Twig is receptionist-focused; Lorikeet is service-desk-focused.

    SOC 2ISO 27001HIPAAUsage-basedOmnichannel SupportAI Agents

    Price$125+ / month

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    Vendor sources: twig.so [1]lorikeetcx.ai [2]

    Last verified
  2. 2Automate customer support and manage support tickets

    Pylon

    Help & Customer Support

    Both Twig and Pylon automate customer support operations with AI agents. Twig specializes in inbound call/chat reception and appointment booking; Pylon provides broader ticketing, account intelligence, and support automation across multiple channels.

    Free trialSOC 2GDPRHIPAAISO 27001Per seat
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    Vendor sources: twig.so [1]usepylon.com [2]

    Last verified
  3. 3Consolidate customer support channels and automate support workflows

    Plain

    Help & Customer Support

    Both products consolidate multi-channel customer support (email, chat, voice) and provide AI-assisted automation. Twig focuses on inbound call reception and booking; Plain provides broader support infrastructure with agents, workflows, and insights.

    Free trialSOC 2Tiered plansWorkflow AutomationCustomer Support
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    Vendor sources: twig.so [1]plain.com [2]

    Last verified
  4. 4Customer Support

    Kodif

    AI Customer Service Agents

    No-code AI customer support automation platform with agent workflows and integrations.

    Natural language policy builder for non technical configurationReal time order and subscription data integration
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  5. 5Customer Support, Help & Customer Support

    Supportman

    Customer Support

    Slack-based customer support tool for teams using Slack to communicate with customers.

    Real time csat and dsat routing to slackAI powered conversation evaluation and scoringWeekly team and agent performance reports

    Price$29+ / user / month

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  6. 6Customer Support

    Kapture CX

    Customer Support

    AI-powered customer experience platform with omnichannel ticketing, self-service, and agent assist for enterprise support.

    Omnichannel SupportHelp Desk for IT

    Price$30+ / user / month

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  7. 7Customer Support

    Forethought

    AI Customer Service Agents

    Forethought provides an AI agent for customer support that triages tickets, resolves common issues, and assists human agents with context.

    Omnichannel AI agent for issue resolutionAI powered quality assurance and scoringAgentic AI copilot for human agents
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  8. 8Customer Support

    ResolveAI

    AI Chatbot Builders

    AI-powered customer support chatbot builder with instant setup from existing docs.

    Custom data trainingMulti channel integrationMultilingual support

    Price$19+ / month

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  9. 9Customer Support, Live Chat

    Olark

    Customer Support

    Simple live chat software for website customer support, sales, and lead generation across any industry.

    Free planFree trialTiered plansLive ChatSales Engagement

    Price$29+ / user / month

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  10. 10Customer Support, Help & Customer Support

    Hoory AI

    Customer Support

    AI customer support assistant automating conversations across websites, WhatsApp, and messaging apps for SMBs.

    AI powered conversation handlingOmnichannel communicationAI call center solution

    Price$6 / user / month

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