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Freshdesk is Freshworks' customer support platform — omnichannel ticketing, self-service knowledge bases, and Freddy AI agents that resolve issues autonomously.
Pricing
Custom
Founded
2010
Team size
5,001-10,000 employees
Headquarters
San Mateo, California
About Freshdesk
Freshdesk gives support teams an omnichannel help desk that's fast to stand up and easy to run: email, chat, phone, social, and portal requests flow into one ticketing workspace with SLA management, collision detection, and automations. Knowledge bases and communities deflect repetitive questions, while Freddy AI supplies autonomous AI agents, agent copilots, and insights on top. Part of the Freshworks suite, it scales from small teams on the free tier to enterprise service operations.
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Freshdesk
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Products by Freshdesk
Other products from this company.
- Freshdesk AI
Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.