Freshdesk by Freshworks is a cloud-based customer support platform offering ticketing, self-service, automation, and omnichannel support. It provides an intuitive interface for teams of all sizes.
Pricing
$0-79 / agent / month
Reviews
3,500+
Founded
2010
Team Size
5,001-10,000 employees
Current Deal
Free plan for up to 2 agents
About Freshdesk
Freshdesk, part of the Freshworks family, is a cloud-based customer support platform that helps businesses deliver efficient and delightful customer service. Its intuitive interface requires minimal training while providing powerful automation capabilities.
The platform offers multi-channel ticketing across email, phone, chat, social media, and messaging apps. AI-powered features include automated ticket categorization, suggested responses, and a self-service chatbot that deflects common queries.
Freshdesk's automation engine handles ticket routing, escalation, SLA management, and canned responses. The knowledge base builder creates searchable help centers with article suggestions and community forums.
With gamification features that motivate support agents, collaboration tools for complex issues, and detailed analytics, Freshdesk balances ease of use with enterprise capabilities. Its free tier and affordable pricing make it accessible for small businesses and startups.
Pricing
$0-79 / agent / month
Free: $0 - Up to 2 agents, email ticketing, knowledge base
Growth: $15/agent/month - Automation, SLA management, marketplace apps
Pro: $49/agent/month - Round-robin routing, custom roles, CSAT surveys
Enterprise: $79/agent/month - Skill-based routing, audit log, sandbox
Case Studies
Notable Customers
- Hugo Boss
- Honda
- Toshiba
