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Freshdesk is Freshworks' customer support platform — omnichannel ticketing, self-service knowledge bases, and Freddy AI agents that resolve issues autonomously.
Pricing
$5+ / month
Founded
2010
Team size
5,001-10,000 employees
Headquarters
San Mateo, California
At a glance
Pricing model
Per seat
Try before you buy
About Freshdesk
Freshdesk gives support teams an omnichannel help desk that's fast to stand up and easy to run: email, chat, phone, social, and portal requests flow into one ticketing workspace with SLA management, collision detection, and automations. Knowledge bases and communities deflect repetitive questions, while Freddy AI supplies autonomous AI agents, agent copilots, and insights on top. Part of the Freshworks suite, it scales from small teams on the free tier to enterprise service operations.
Pricing
$5+ / monthPer seat
Sync Freshdesk with Cubbie
Cubbie connects straight to the Freshdesk admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet. That is what turns renewals and unused licenses into something you can act on.
AgentsActive agentsPlan tier
Connecting takes about a minute. Paste a read-only key from your Freshdesk admin settings. Cubbie never writes to your account.
Procurement & Fit
Pricing
Commercial model
Pricing model: Per seat
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
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Fit
Best-fit company size
Company-size fit has not been specified yet.
Proof, Outcomes & Momentum
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Freshdesk
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Products by Freshdesk
Other products from this company.
- Freshdesk AI
Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.