Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
Expert-led AI platform for scaling customer service with on-demand expert communities.
Pricing
Custom quote
Founded
2011
Team size
51-200 employees
Headquarters
San Francisco, CA
About Directly
Directly (its OnDemand business now part of CSS Corp) is an on-demand customer-support platform combining AI automation with a network of freelance expert humans. It routes support tickets to qualified experts, automates repetitive inquiries, and lets companies scale support capacity 24/7 across 100+ languages using a pay-for-performance model. It targets enterprises looking to flex customer-service capacity beyond their core teams.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Directly
Directly doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
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