Track contract obligations with CLM
Track SLA credits, price locks, audit rights, and expiring attestations so vendors actually deliver what the contract promises.
What CLM tracks
Buyer → CLM watches the contract terms everyone forgets after signature, in two surfaces.
Active obligations
The obligations view catches the case where the vendor owes you something and nobody is tracking it:
- SLA credits owed to you after missed uptime commitments
- Price-lock breaches, where an invoice exceeds the contracted cap
- Audit rights coming due, so you exercise them before the window closes
- Security attestations expiring — for example, a SOC 2 report going stale
Each obligation carries its status and timing, so the follow-up lands while the leverage still exists.
Duplicate vendor relationships
The second surface lists every vendor where your org holds multiple contracts that could be consolidated, ranked by estimated savings — the contract-level companion to the consolidation findings under Optimize.
Where contracts live
Attach contract documents to subscription records from the Subscriptions page; obligations and lifecycle tracking build on those records. The more complete your registry, the more CLM can watch for you.
Who can use it
CLM is part of the procurement admin toolset, so it requires procurement-admin access in your buyer org.
A monthly routine
1. Clear new obligations first: claim SLA credits and dispute over-cap invoices while they are fresh.
2. Check attestations expiring in the next quarter and request updated reports from those vendors.
3. Review duplicate relationships before the next renewal on each vendor — that is when consolidation is actually actionable.
Renewal timing and obligations work together: the renewal calendar tells you when to act, and CLM tells you what you are owed when you do.