Cart, checkout, order tracking, invoices, and refunds
How the per-vendor cart and checkout pipeline works, where to track orders and invoices, and how to request a refund.
The cart
Your cart collects items you intend to buy across vendors. Items are grouped by vendor because checkout runs per vendor — each order, its payment session, and its settlement are scoped to a single vendor, so there is no combined cross-vendor payment. Each vendor group checks out on its own, and a checked-out line leaves the cart.
Checkout
Checkout runs the full purchasing pipeline every time:
- Budget rules are evaluated first
- Approval gating holds the order if your policy requires sign-off
- Payment processes through Stripe; zero-charge orders (like free trials) skip payment but follow the same pipeline, so they still leave an audit trail
Track your orders
Orders is the buyer-friendly history of everything your org has purchased through Cubbie — status, totals, and attention flags when something needs you. Click any order for the full detail view. Procurement operators also get a denser ops console (contract sign-off, refund follow-ups) under the buyer area.
Invoices and receipts
An invoice record is created automatically every time a Stripe checkout completes. Find them under Invoices: each row opens a print-friendly view — the same template that gets emailed — which you can print or save as a PDF natively.
Refunds
Request refunds from Buyer → Refunds on eligible completed transactions:
1. Open the refunds page; eligible orders appear in the request queue.
2. Explain why the order should be refunded and submit.
3. The Cubbie team reviews the request and, when approved, processes it through Stripe. Cubbie mediates between you and the vendor when disputes arise.
Track the status of each request on the same page. If an order does not appear in the queue, it is not refund-eligible — only completed transactions qualify.