Observe.AI vs ServiceNow
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
ServiceNowWorkflow Automation
CustomPublished price
Observe.AI Conversation Intelligence AI for contact center conversations. | ServiceNow Workflow Automation The world works with ServiceNow. | |
|---|---|---|
| Overview | ||
| Category | Conversation Intelligence | Workflow Automation |
| What it is | Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics. | ServiceNow is a cloud platform for IT service management, IT operations, and digital workflow automation that helps enterprises streamline and automate business processes. |
| Pricing | ||
| Published price | From $69 / agent / mo No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6… | Custom No public pricing; every contract is a custom quote, including GSA/public-sector schedules (ServiceNow is the government's most-favored-customer but rates are not openly published… |
| Pricing model | Per seat | Custom quote |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2017 | 2003 |
| Team size | 201-500 employees | 10,001+ employees |
| Headquarters | San Francisco, California | Santa Clara, California |
| Featured clients | DoorDash, Pearson, World Financial Group | NASA, Deloitte, Coca-Cola, Vodafone |