Observe.AI vs Rafiki
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
RafikiConversation Intelligence
Observe.AI Conversation Intelligence AI for contact center conversations. | Rafiki Conversation Intelligence Know every deal. Coach every rep. Close more revenue. | |
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| Overview | ||
| Category | Conversation Intelligence | Conversation Intelligence |
| What it is | Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics. | Conversation and revenue intelligence platform analyzing sales meetings for insights and coaching. |
| Pricing | ||
| Published price | From $69 / agent / mo No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6… | Rafiki offers a free tier or open-source access, while paid packaging is custom or does not have a reliable public numeric starting price. |
| Pricing model | Per seat | Tiered plans |
| Free options | No free plan · No free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2017 | 2018 |
| Team size | 201-500 employees | 11-50 employees |
| Headquarters | San Francisco, California | San Francisco, CA |
| Featured clients | DoorDash, Pearson, World Financial Group | Not available |