Kustomer vs Messagebird
KustomerOmnichannel Support
From $89 / seat / moPublished price
MessagebirdCPaaS (Communications Platform as a Service)
From $15 / moPublished price
Kustomer Omnichannel Support Better experiences start at Hello | Messagebird CPaaS (Communications Platform as a Service) Communications infrastructure your AI agents operate | |
|---|---|---|
| Overview | ||
| Category | Omnichannel Support | CPaaS (Communications Platform as a Service) |
| What it is | AI-powered CRM for customer service providing timeline-based customer views with intelligent automation. | Omnichannel communication platform enabling businesses to connect with teams and customers through chat, voice, and SMS from one interface. |
| Pricing | ||
| Published price | From $89 / seat / mo Enterprise plan from $89/seat/mo, Ultimate from $139/seat/mo (annual billing, 8-seat minimum). Usage-based alternative from $0.35/conversation (Enterprise) or $0.50 (Ultimate). AI… | From $15 / mo Rebranded MessageBird to Bird. CPaaS/marketing platform with a free tier (1,000 emails/mo, 50/day cap) plus per-channel usage. Marketing plans: Startup from $15/mo (50K emails), G… |
| Pricing model | Per seat | Tiered plans |
| Free options | No free plan · No free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2011 |
| Team size | 201-500 employees | 501-1000 employees |
| Headquarters | New York, NY | Amsterdam, Netherlands |