Intercom vs Missive
IntercomHelp & Customer Support
MissiveInbox Management
Intercom Help & Customer Support The complete AI-first customer service platform | Missive Inbox Management Team email and chat in one app. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Inbox Management |
| What it is | Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human agents manage complex issues. | Missive is a team inbox and chat app that combines email, SMS, social media, and live chat with internal collaboration features for teams. |
| Pricing | ||
| Published price | Essential: $29/seat/month (annual) - Messenger, Fin AI, shared inbox Advanced: $85/seat/month (annual) - Automation, multiple inboxes, 20 Lite seats Expert: $132/seat/month (annua… | Free: $0 - Up to 3 users Starter: $14/user/month Productive: $18/user/month Business: $26/user/month |
| Pricing model | Tiered plans | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | 1 year free Live now | None right now |
| Company | ||
| Founded | 2011 | 2015 |
| Team size | 501-1,000 employees | 11-50 employees |
| Headquarters | San Francisco, California | Quebec City, Canada |
| Featured clients | Amazon, Microsoft, Atlassian | Small teams |