Vendor 1
HelpScoutCustomer Support
Customer support platform with shared inbox and knowledge base.
No reviewsRating2011Founded
HelpScout vs Olark
Vendor decision canvas
Vendor 2
OlarkCustomer Support
Simple live chat software for website customer support, sales, and lead generation across any industry.
$29+ / user / monthPriceNo reviewsRating2009Founded
Carry this decision forward
HelpScout + Olark can move into a shared evaluation.
Evidence sheet
2-vendor view| Vendor 1 HelpScout Customer Support Businesses that run on relationships run support on Help Scout | Vendor 2 Olark Customer Support Accessible live chat and chatbot software for sales, marketing and customer support on your website. | |
|---|---|---|
| Overview | ||
| Category | Customer Support | Customer Support |
| What it is | Customer support platform with shared inbox and knowledge base. | Simple live chat software for website customer support, sales, and lead generation across any industry. |
| Pricing | ||
| Price | Not available | $29+ / user / month |
| Pricing model | Per seat | Tiered plans |
| Free options | Free plan, Free trial | Free plan, Free trial |
| Company | ||
| Founded | 2011 | 2009 |
| Team size | 201-500 employees | 11-50 employees |
| Headquarters | Boston, MA | Ann Arbor, MI |
Where these sit in Customer Support
- Olark$29 / month
- Customer Support median$27.5 / month
Typical monthly range: $9.25–$48 per seat. 28% are priced on request.
See the whole Customer Support market