Trust
Security & compliance
SOC 2HIPAA
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Customer support platform with shared inbox and knowledge base.
Pricing
$50-$500/month
Founded
2011
Team size
201-500 employees
Headquarters
Boston, MA
Preview from helpscout.com
At a glance
Best for
Customer Support Teams
Pricing model
Per seat
Try before you buy
Free trial · Free plan
Integrates with
SalesforceJiraHubSpotAircallFacebook Messenger+3
Security
SOC 2HIPAA
About HelpScout
Customer support platform with shared inbox and knowledge base.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: Yes
Free plan: Yes
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
HelpScout
HelpScout doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for HelpScout and Cubbie routes it to the vendor and our procurement team.