Helprace vs Zammad
HelpraceHelp & Customer Support
Starts at $9/agent/moPublished price
ZammadHelp & Customer Support
Helprace Help & Customer Support Capable Teams & Happy Customers | Zammad Help & Customer Support Open-source helpdesk and ticketing. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Customer service suite with knowledge base, community forum, feedback portal, and help desk for support teams. | Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels. |
| Pricing | ||
| Published price | Starts at $9/agent/mo | Contact Zammad for detailed pricing information. Plans typically scale based on team size and usage requirements. |
| Pricing model | Per seat | Tiered plans |
| Free options | Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2012 | 2016 |
| Team size | 1-10 employees | 11-50 employees |
| Headquarters | Remote | Berlin, Germany |
| Featured clients | Not available | Government agencies, SMBs, Nonprofits |
Where these sit in Help & Customer Support
- Helprace$108
- Help & Customer Support median$360
Per seat, per year, across 14 products publishing a price. Half of Help & Customer Support sits between $240 and $1,188, and 15% of its plans are priced on request. Zammad states a range rather than a single yearly figure, so it is not marked here.
See the whole Help & Customer Support market